ISMAIL ZAINAB
Customer Service & Administrative Support Specialist
Farawa, NG.About
Highly motivated Business Administration graduate with practical experience in customer service and administrative support, adept at enhancing client engagement and operational efficiency. Proven ability to resolve over 100 service complaints within SLA timelines and improve turnaround time by 15% through diligent inquiry handling and system support. Eager to leverage strong communication, problem-solving, and process improvement skills to contribute to organizational success.
Work
Kano Electricity Distribution Company (KEDCO)
|Customer Service Intern (NYSC)
Kano, Kano State, Nigeria
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Summary
Managed customer inquiries and administrative tasks to enhance service delivery and operational efficiency within a fast-paced environment.
Highlights
Managed an average of 50+ daily customer inquiries, consistently providing accurate information and effective solutions to enhance service satisfaction.
Streamlined account update and electricity billing processes, reducing turnaround time by 15% and improving operational efficiency.
Documented critical customer feedback and facilitated the resolution of over 100 service complaints, consistently meeting or exceeding SLA timelines.
Enhanced departmental reporting and filing systems, significantly improving data access and traceability for operational insights.
Education
Usmanu Danfodiyo University, Sokoto
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B.Sc.
Business Administration
Certificates
Project Management Training
Issued By
3MTT Program
E-Learning Certificate – Entrepreneurship & Digital Lab
Issued By
UDUS
Skills
Administrative Support
Customer Relationship Management
Communication & Interpersonal Skills
Complaint Resolution
Microsoft Office Suite
Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Conflict Management
Attention to Detail & Problem Solving
Team Collaboration & Multitasking
Time Management
Interests
Customer Relationship Management
Procurement & Logistics Coordination
Digital innovation
Community development
Travelling and exploring
References
Professional References
Available upon request